Frequently Asked Questions
Everything you need to know about shopping with Mudi.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress.
What is your return policy?
Mudi offers a 30-day return policy for most items. Products must be in their original condition and packaging to be eligible for a full refund.
Do you ship internationally?
Currently, we ship to most major countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I contact customer support?
Our support team is available via email at support@mudi.com or through our live chat feature available on the website from 9 AM to 5 PM EST.